Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us.

🚚 Shipping

Where do you ship?

We currently ship across the United States. Free shipping is available on orders over $35.

How long does delivery take?

Most orders are delivered within 7–14 business days. You'll receive a tracking number by email once your order has shipped.

How can I track my order?

You can track your order anytime on our Track Your Order page using your order number and email address.

🔄 Returns & Refunds

What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Refund Policy page for full details.

How do I start a return?

Contact our support team at our contact page with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Once we receive and inspect the returned item, refunds are processed within 5–7 business days to your original payment method.

🧸 Product Safety

Are your toys safe for children?

Yes! All products in our store meet US safety standards. We carefully vet every product for age-appropriateness, non-toxic materials, and durability.

What age groups are your toys suitable for?

We carry toys for a wide range of ages, from toddlers to pre-teens. Each product page includes recommended age guidelines.

💳 Orders & Payments

What payment methods do you accept?

We accept all major credit cards, Shop Pay, Apple Pay, and Google Pay.

Can I change or cancel my order?

Orders can be modified or cancelled within 24 hours of placement. Please contact us as soon as possible if you need to make changes.

I received a damaged item. What should I do?

We're sorry to hear that! Please contact us within 7 days of delivery with a photo of the damaged item and we'll send a replacement or issue a full refund.

📦 Products

Do you restock sold-out items?

We do our best to restock popular items. You can sign up for back-in-stock notifications on the product page.

Are your products educational?

Absolutely! Every product at SmartToyBox is handpicked for its educational value — from STEM toys to board games that build critical thinking and creativity.

Still have questions? Contact our team — we're happy to help! 😊